Conflict resolution
When they respond
Listening and closing the conversation well.
- Let them finish. Don't prepare your rebuttal while they talk.
- Reflect back: "What I'm hearing is… Did I get that right?"
- Acknowledge feelings without having to agree: "That sounds frustrating."
- Ask before solving: "What would help from your side?"
- Close with next steps: who does what by when, and when you'll check in.
If the conversation becomes about harassment, discrimination, safety, or ethics, pause it and involve your chapter leadership.